1. Introduction

Welcome to Oudisiac. By shopping with us, you agree to the terms outlined in this policy. Our goal is to provide you with authentic, high-quality fragrances that embody elegance and luxury.

2. No Returns, Refunds, or Exchanges

  • For hygiene, safety, and quality assurance, all sales are final.
  • We do not accept returns, refunds, or exchanges on any products once they leave our store or are delivered.
  • This applies to all categories: perfumes, body mists, home fragrances, hair sprays, and accessories.

3. Damaged or Incorrect Orders

While returns are not accepted, we take full responsibility if:

  • Your order arrives damaged, leaking, or broken.
  • You received the wrong product.

In these cases only:

  • Contact us within 24 hours of delivery via email or WhatsApp with clear photos/videos.
  • Our team will review and arrange a replacement at no extra cost.

4. Shipping & Delivery (Kuwait)

  • Orders within Kuwait are delivered within 1–2 business days of confirmation.
  • Deliveries may take longer in remote areas or during busy seasons.
  • Orders placed on weekends or official holidays will be processed the next business day.

Official Holidays (no delivery/processing):

  • National & Liberation Days (25–26 Feb)
  • Eid Al-Fitr
  • Eid Al-Adha
  • Islamic New Year
  • Prophet’s Birthday

5. Order Processing & Payment

  • Orders are processed only after successful payment confirmation.
  • We accept payments via credit/debit cards and approved local gateways.
  • Prices are listed in Kuwaiti Dinars (KWD) and include applicable taxes (if any).

6. Shipping Address Disclaimer

  • Please ensure your shipping address is correct before checkout.
  • We cannot ship a single order to multiple addresses; place separate orders if needed.
  • Oudisiac is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

7. Authenticity & Quality Commitment

  • Every Oudisiac product is genuine, fresh, and quality-checked before shipping.
  • Our packaging is designed to protect your purchase and preserve its luxury standard.

8. Policy Updates

Oudisiac may update this policy at any time. Any changes will be posted on our website, effective immediately.

Website Data & Privacy Policy

At Oudisiac, your trust is as precious to us as the scents we create. We are committed to protecting your personal data and ensuring a safe and seamless shopping experience.

1. Information We Collect

When you interact with our website, we may collect:

  • Personal details you provide (name, email, phone number, delivery address).
  • Payment details (processed securely through trusted payment gateways — Oudisiac never stores your full card information).
  • Browsing activity (to improve website performance and personalize your experience).

2. How We Use Your Data

We use the information we collect to:

  • Process and deliver your orders accurately.
  • Provide customer support and respond to inquiries.
  • Send order updates, shipping notifications, and special offers (only if you opt-in).
  • Improve website functionality, security, and overall shopping experience.

3. Data Protection & Security

  • Your data is stored on secure servers in compliance with Kuwait’s e-commerce and privacy regulations.
  • Payment transactions are encrypted and handled by certified payment providers.
  • We do not sell, trade, or share your personal data with third parties, except when required to complete your order (e.g., delivery partners).

4. Cookies

  • Oudisiac uses cookies to enhance website performance and personalize your browsing experience.
  • You can manage or disable cookies in your browser settings, but some features may not function properly without them.

5. Third-Party Services

Our website may contain links to trusted third-party services (such as delivery tracking or social media). Oudisiac is not responsible for their privacy practices, and we encourage you to review their policies.

6. Your Rights

  • You may request to view, update, or delete your personal information at any time by contacting us.
  • You may also unsubscribe from marketing emails or WhatsApp promotions at any time.

7. Policy Updates

We may update this policy to reflect improvements in our practices. Any changes will be posted here with immediate effect.

Your privacy, like your fragrance, is uniquely yours — and we are committed to keeping it safe.